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April 27 - 30, 2026

running an agency is hard. learn the easy way.

Discover how to grow faster, deliver more, and increase profit... From experts across the industry who have learned the hard way.

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The Biggest Event in the Agencies Space

1000 +
Attendees
5 +
Experts Sessions
1 th
Year

Sustainable Support for your Web Agency

Ben Meredith

Director of Technical Support

StellarWP

About the Session

Tired of losing clients based on bad technical support experiences? In this talk, Ben Meredith reveals how to turn technical support into your agency’s secret weapon. Drawing from nearly 10 years leading support teams, we’ll tackle the pitfalls of “Old School Support” and offer a practical system to delight clients, empower staff, and boost retainers.

Learn how to ditch apologies, own solutions, and make support a profit driver—not a cost. Walk away with actionable steps to transform your agency today.

Ben Meredith is the author of Sustainable Support: Blow Your Customer’s Mind (Without Losing Yours) (2025, BenandJacq INC) and a veteran technical support leader. He leads several teams of technical support agents at StellarWP.

When he’s not geeking out over how to delight customers, you can find him playing guitar or chasing one of his three boys around to various athletic competitions. He lives in rural South Carolina with his wife (and the aforementioned boys).

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